Head of Data & Analysis | ActionAid UK

Head of Data & Analysis

ActionAid are working together with women and girls living in poverty and exclusion to achieve social justice and gender equality.

Join us as Head of Data & Analysis, and you can use your strong leadership, technical and analytical skills to make a real difference to the lives of women and girls.

As Head of Data & Analysis, you will lead the data team, ensuring that supporter data and analytical insight play a key role in driving improved performance and strategic decision making. You will manage a data selections specialist who will help teams around them to better understand what we know about their audiences, and improve campaign targeting and data selection requests.

Working within the project management framework, you will lead on a project to integrate our existing CRM systems into one source of information. This will initially be by establishing a data warehouse solution for us, and ultimately by sourcing and implementing a new CRM.

You will also lead our supporter administration team who are based at our office in Somerset. They manage the administration and data processes that underpin our fundraising and campaigning teams. You will make sure that all of your teams’ activities promote a high-quality experience ethos and culture, fulfilling our ‘Every Supporter Matters’ commitment to our supporters. You will ensure that our supporter data use remains compliant with legislation and regulations, and you will drive the digitisation and modernisation of supporter data and administration activities, automating manual processes as required.

Leading a diverse team of specialists, you will be responsible for building and retaining a high performing team who actively and enthusiastically engage with the wider organisation in their daily roles. You will use data and insight to highlight and influence areas where we can achieve transformational change in our Fundraising programme, helping to achieve our Fundraising Strategy.

The successful candidate will have proven ability to lead, motivate and develop a technical team with solid experience of working with a complex CRM for fundraising. You will have expertise in using supporter data and analysis to impact organisational performance as well as the ability to successfully influence technical and non-technical stakeholders at all levels of the organisation.

With strong technical and analytical skills, you will have the ability to analyse data structures and processes to identify weaknesses and opportunities for change. A working knowledge of current data protection and fundraising compliance legislation and how it relates to CRM use is required, as well as outstanding leadership and communications skills with excellent interpersonal ability to ensure quality decision making and communications around data.

Knowledge and experience of Faststats and the ability to write and understand SQL are desirable.

ActionAid is committed to driving improvement through digital channels, tools and ways of working.  We will ensure that we provide the technology and the training to enable all staff to perform their roles to the best of their abilities. In return, we ask that all staff are committed to continually improving their digital skills and knowledge within the working environment. Our recruitment processes will evaluate the digital skills of all applicants. 

ActionAid is committed to supporting flexible working. If you would like to discuss flexible working options, including the possibility of a job share for this role, there will be space to do so during the interview process.

We are using a Blind Application process for this role in order to remove any possibility for unconsious bias from our recruitment panel.

Therefore, please do not apply for this role by completing our application form.

To apply for this role, please follow this link:


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Download the job description & person specification

About the job

  • Closing date
    6 January 2019

  • Job location
    Central London

  • Salary
    £45,682 - £47,065

  • Contract type
    Permanent - Full Time


    • Work-life balance
    • Flexible working, core hours
    • Generous annual leave
    • Extra 5-day annual holiday purchase
    • Pension contributions
    • Employer-paid life assurance
    • Travel
    • Interest-free season ticket loans
    • Tax-free Bike2Work scheme
    • Health
    • Reimbursement for eye tests and glasses
    • Enhanced maternity leave
    • Enhanced paternity leave

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Quick tips before you apply

Please read this carefully before you apply for the role. Please complete all sections of the application form as honestly and thoroughly as possible, showing how you meet the job description and person specification criteria.

To be considered for this role, you must be able to provide proof of eligibility to work in the UK.

Recruitment consultancies/agencies should not approach ActionAid with regards to open vacancies. We regret that agency candidates will not be considered.

Equal opportunities at ActionAid

ActionAid UK is absolutely committed to providing equal opportunities for everyone regardless of their background. We value diversity and lived experience, and acknowledge the underrepresentation of people from certain backgrounds, both within our organisation and across the sector. We particularly encourage applications from Black, Asian and minority ethnic people; people with disabilities; people from the LGBT+ community; and for senior positions, applications from women.

We strive to provide an inclusive and supportive working environment where all employees and volunteers feel respected and supported in fulfilling their potential.

If you have any questions or concerns about applying for a role at ActionAid, please contact us.

Gender pay gap at ActionAid UK

In 2017, the Government legislated that
 any organisation with over 250 employees needed to publish their gender pay gap. Even though ActionAid UK has fewer than 250 employees, as an organisation that champions the rights of women and girls we felt that it was important to publish our data.

Download our gender pay gap report (pdf)