Our complaints procedure


Taking a complaint further

We endeavour to resolve your complaint fairly with the best possible outcome. However, if you are unhappy with our response, you have the right to take your complaint to the Fundraising Regulator.

ActionAid is registered with the Fundraising Regulator and committed to the highest standards in fundraising. If your complaint is related to fundraising, you can refer it (they suggest that you do this within two months of our response if possible) to the Fundraising Regulator via their online complaints form.

You can also write to: Fundraising Regulator, 2nd Floor, CAN Mezzanine Building, 49-51 East Road, London N1 6AH

Or call: +44 0300 999 3407.



Page updated 25 February 2021