Contact us

If you have any questions or comments, our Supporter Contact team can help.

If you would like to send a donation by post, discuss supporting our work, or update your mailing preferences, please use the details below.

Email: supportercontact@actionaid.org
Phone: Call us on 01460 238 000. We are usually open 10am - 4pm, Monday to Friday.
Post: Supporter Contact Team, ActionAid UK, Chard Business Park, Jarman Way, Chard, Somerset, TA20 1FB.

Our phone lines will be closed on Tuesday 13th May. We are sorry about any inconvenience this may cause.

Normal service will resume on Wednesday 14th May. The team will be able to support via email during this period.

We aim to respond to emails within 5 working days and letters within 10 working days. 

Please note that during busy periods, such as emergency or disaster appeals, it might take us longer than usual to get back to you. 

Frequently asked questions

Whether you're an existing supporter or interested in the work of ActionAid, here's a list of our most frequently asked questions about donating, volunteering, and our work supporting women and girls around the world.  

Before getting in touch, please check to see if your enquiry is covered below. 

How can I make a donation?

There are many ways you can donate to ActionAid and make a difference to the lives of women and girls today. To make a one-off donation or set up a regular gift, you can do so online via our donation page. You can also speak to a member of our friendly Supporter Contact team on 01460 238 000 – our lines are open from Monday to Friday between 10am to 4pm.

Alternatively, if you would like to donate via post, please make out a cheque payable to ActionAid UK and send with a cover letter to our Supporter Care team at:
ActionAid UK
Chard Business Park
Jarman Way,
Chard, Somerset, TA20 1FB

How can I update my bank or card details?

The quickest way to update your account details is to contact us over the phone – please call us on 01460 238 000 between 10am and 4pm, Monday to Friday or let us know an appropriate time to call you.

Alternatively, please email us at supportercontact@actionaid.org and we can send you a postal payment form to update your details.

How can I change my contact details or contact preferences?

You can easily update your details by contacting our Supporter Contact team at supportercontact@actionaid.org / 01460 238 000. You can also update your address online, by visiting our change of address page.

How can I change my support?

If you would like to amend or cancel your donation, you can get in touch with us over the phone on 01460 238 000, or via email at supportercontact@actionaid.org.

What is your refunds policy?

By donating to ActionAid, you help us be there for women and girls living in poverty around the world. We work hard to ensure that there are no problems with your experience, although we do understand that mistakes can happen.

Under charity law, we can only refund donations in specific circumstances. However, any concerns and requests for refunds are important to us and we are always more than happy to discuss your donation and help in any way that we can.

Please do get in touch with our friendly Supporter Contact team and we can advise you about your request, including the action we will take and the timescales for this. Contact us on 01460 238 000 or at supportercontact@actionaid.org. Our lines are open from Monday to Friday 10am to 4pm.

How can I fundraise for ActionAid UK?

There are so many ways you can get involved with ActionAid and help to change the lives of women and girls living in poverty. Please visit our fundraising page for more inspiration. From online quizzes to challenges, there are lots of home fundraising ideas to choose from! You can also contact our team at events@actionaid.org if you have any more questions.

How can I volunteer for ActionAid UK?

Thank you for your interest in volunteering with ActionAid and supporting our work with women and girls! We advertise all volunteering roles, so please do check our website for any roles that are available. You can also become a community campaigner with us.

Unfortunately, ActionAid does not have an overseas volunteer programme. We prefer to employ and, where necessary, provide training for the nationals of the countries where we are working.

How can I work for ActionAid UK?

We would love for you to join the team at ActionAid UK!

We like to keep our recruitment process fair and consistent, therefore we encourage anyone interested in working for ActionAid to apply for roles advertised. You can find all current vacancies on our website.

If your enquiry is about working or volunteering for ActionAid, contact us at JobsUK@actionaid.org.uk.

Do you use face-to-face fundraising?

Yes, we work with face-to-face fundraisers who do an amazing job of raising awareness and money so that we can continue our work with women and girls.

We aim to carry out our fundraising to the highest standard and all of our fundraisers are trained to strictly follow the Code of Fundraising Practice, owned by the Fundraising Regulator.

You can find out more about our face-to-face and telephone fundraising. If you would like to discuss face-to-face fundraising with us and share your experience with one of our fundraisers, please do contact our Supporter Contact team on 01460 238 000.

How can I get support for myself or someone else in the UK?

ActionAid UK is an international development organisation that works with women and girls living in poverty overseas.

We do not work within the UK but are happy to direct you to organisations who may be able to provide support and assistance. Please contact us at supportercontact@actionaid.org or on 01460 238 000.

How do I get in contact with your Safeguarding team?

You can get in touch with our UK based Safeguarding team via our dedicated and confidential email uk.safeguarding@actionaid.org.

Anyone can report a Safeguarding concern or complaint, including concerns regarding the behaviour of a member of ActionAid UK.

Our Safeguarding team can also provide support and advice for concerns regarding welfare and safety.

Find out more about safeguarding at ActionAid UK.

How can I speak with a staff member at ActionAid UK?

For sales, business or staff enquiries please contact us on 01460 238 000 and we will be able to help with your query.

If we haven’t answered your question here, please feel free to contact us on email supportercontact@actionaid.org or call us on 01460 238000.

Abusive, offensive, inappropriate or objectionable contact 

The Supporter Contact team will not respond to any messages that are abusive, offensive, inappropriate or objectionable in terms of language, content, images or videos shared. If we receive any contact that we are concerned about, we may use your personal information to take any necessary action.  

Read our supporter promise

Our supporter promise is a demonstration of our commitment to hold ourselves to the highest standards, across every area of our work.

Business enquiries

If you need to speak to a specific member of staff or for business enquiries please call our reception on 0203 122 0561.

If you have a press or media enquiry, please get in touch with a member of the media team.

Accounts and trustee reports

If you have any questions about ActionAid accounts or trustee reports or other questions about ActionAid UK that are not answered on this website, please email supportercontact@actionaid.org

Fraudulent use of ActionAid’s brand

We have received reports of unauthorised use of ActionAid UK’s name and brand on email communications and documents which, to some, may appear to be genuine.

ActionAid’s official email domain is @actionaid.org and there have been fraudulent emails sent from the domain @actionaiduk.org. Find out more information about reporting suspected fraud.

Concerns regarding ActionAid staff behaviour

If you have any questions or concerns relating to the behaviour of a member(s) of ActionAid UK towards a child or vulnerable adult that has made you feel uncomfortable, then we would like to hear from you via our dedicated and confidential email uk.safeguarding@actionaid.org.