Contact us

If you have any questions or comments, our supporter care team is ready to help.

Supporter enquiries

If you would like to send a donation by post, discuss supporting our work, or update your mailing preferences, please use the details below.

• Email: supportercontact@actionaid.org
• Phone: Call us on 01460 238000. We are open 9am — 6pm, Monday to Friday.
• Post: Supporter Care Team, ActionAid UK, Chard Business Park, Jarman Way, Chard, Somerset, TA20 1FB

We aim to respond to emails within three working days, letters within five working days, and to phone calls either on the day or the next working day if it’s made outside of working hours.

Please note that during busy periods, such as emergency or disaster appeals, it might take us longer than usual to get back to you. 

Christmas opening hours

Our lines are closed 27th and 28th December
We’ll operate reduced hours on 31st December.

Change of address

If you want to let us know that you’ve changed address, you can update your details quickly and easily on our change of address page — or contact us using the details above.

Job enquiries

If your enquiry is about working or volunteering for ActionAid, contact us at:

• Email: JobsUK@actionaid.org.uk
• Website: Job vacancies

Accounts and trustee reports

If you have any questions about ActionAid accounts or trustee reports or other questions about ActionAid UK that are not answered on this website, please email trustees@actionaid.org

Media enquiries

If you have a press or media enquiry, please get in touch with a member of the media team.

Concerns regarding ActionAid staff behaviour

If you have any questions or concerns relating to the behaviour of a member(s) of ActionAid UK towards a child or vulnerable adult that has made you feel uncomfortable, then we would like to hear from you via our dedicated and confidential email uk.safeguarding@actionaid.org, or by phone on 020 3122 0585.