Be flexible and responsive
- You have control over how we contact you and we will always provide you with a number of options for updating your communication preferences.
- When a humanitarian crisis occurs we will provide information on how we are responding and give you the opportunity to donate.
- We will always listen to what you have to say. If we have made a mistake we will apologise. If we need to make changes we will.
- We have a procedure for dealing with complaints, and should you ever need to make a complaint or give us feedback we will listen, respond and take action.
- We have a dedicated Supporter Contact team who will respond to all queries in an honest, friendly, professional and efficient way.
Work with trusted agencies
- We work with a number of fundraising service providers to help us raise money, because this is one of the most effective ways we can inform and inspire as many people as possible about ActionAid’s work.
- We carefully select the agencies we work with and will only work with organisations who agree to abide by our very high standards. We make sure we work closely with our agencies to train fundraisers and we regularly monitor their work to ensure they continue to operate at these standards.
We’re always ready to listen
Whether you want to change the way in which ActionAid contacts you, or tell us about something we could improve, our Supporter Contact Team would be happy to hear from you. You can get in touch by email at email@example.com or on 01460 238 000.
You may also be interested in…
See how the amazing generosity of our supporters allows us to affect the lives of women and children worldwide.
Find out how and why our strategy puts the rights of women and girls at the centre of all that we do.
We bring you the stories of the people, projects and communities we work with.