Information for suppliers | ActionAid UK

Information for suppliers

Social worker and civil engineer Ismene working with ActionAid during the Hurricane Matthew humanitarian response in Haiti from October 2016.

Suppliers

Suppliers play a very important role in helping ActionAid to deliver its charitable objectives, from raising awareness of our work through a wide range of media, to providing safety and security training to staff travelling to high risk destinations, and auditors who ensure that we are meeting our legal and regulatory obligations. 

Ethical procurement

We aim to work with suppliers who share our values, and avoid business practices which harm the lives of poor and marginalised communities, whether directly or indirectly.

Living wage

As a Living Wage employer, we are also keen that our suppliers pay their employees a Living Wage. More information about this can be found on the Living Wage website.

living-wage-logo

Tender opportunities

Procurement is decentralised at ActionAid, so staff across the organisation will purchase goods and services as required directly from suppliers. Occasionally however, opportunities arise for suppliers to submit a tender or quotation to supply specified goods or services, and these opportunities are advertised on this supplier page. Consultancy opportunities are advertised on our job vacancies page.

Unfortunately, due to the high volume of enquiries about supplying goods or services to ActionAid, unsolicited emails which do not relate to an advertised opportunity may be disregarded.

Payment queries

If you are an existing supplier and have a query about an invoice, billing or payment, please contact ukfinance@actionaid.org.

Complaints

We want to treat our suppliers fairly, with dignity and respect. If you are an existing or prospective supplier and you feel that you have not been treated fairly or appropriately, you can address your complaint in the first instance to: 

The Commercial Manager 
ActionAid
33-39 Bowling Green Lane
London 
EC1R 0BJ

or, you can email our Commercial Manager at commercial.uk@actionaid.org.

The Commercial Manager will discuss your complaint with you and attempt to reach a mutually acceptable resolution. In the event that your complaint is not resolved within 30 days, you may escalate your complaint to our Chief Operating Officer for final resolution.

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